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UniPress Software: Help Desk Software
Offers FootPrints help desk for call tracking, problem resolution, and customer self-service via the web. Free demo and walkthrough.
BMC Remedy: Web-Based Help Desk Software
Based on best practice methodologies, BMC Remedy powerful Help Desk application brings full automation and control to IT support processes.
Numara Software: IT Help Desk Solutions
Offers Track-It! help desk software for call tracking, problem resolution, and asset mgmt. Track-It! optimizes existing support processes. Free demo.
Troubleshooting Hard Disk Drives
Includes troubleshooting information for a wide variety of hard disk problems. This page is from "The PC Guide."
Troubleshooting Run-Time Error Messages
Describes what to do if your DOS or Windows application crashes. Includes descriptions of common runtime errors, such as bad command or filename, unable to load COMMAND.COM, error reading drive, general protection fault (GPF), and stack overflow. This page is from "The PC Guide."
Comprehensive PC reference, troubleshooting, care and optimization information.
Over 500,000 words of original text covering all the major components of the modern PC. Extensive information on not only what is in a PC, but how it works. Troubleshooting step-by-step for hundreds of typical problems. Dozens of optimization techniques and tips.
Computer Repair with Diagnostic Flowcharts
Links to flowcharts for diagnosing and repairing PCs.
Troubleshooting BIOS beep codes
Describes how to interpret POST (power-on self test) beeps. Covers AMI, Award, and Phoenix BIOSes. From "The PC Guide".
Troubleshooting boot problems
Step-by-step procedure for diagnosing PC boot problems from "The PC Guide".
Troubleshooting Boot-Time Error Messages
Detailed page that describes how to analyze and correct boot problems, including A20 line failures, checksum errors, battery problems, disk problems, and DMA errors. This page is from "The PC Guide."
Troubleshooting Floppy Disk Drives
Discusses troubleshooting problems related to the floppy disk drive. This page is from "The PC Guide."
Troubleshooting GPFs (UAEs)
Page from Microsoft's KowledgeBase that describes what causes General Protection Fault (GPF) errors and how to troubleshoot them. Note: A one-time Microsoft registration screen might appear before you can access the Knowledgebase articles.
Troubleshooting advice for common PC and Mac hardware and software problems.
Discusses troubleshooting of problems with keyboards or related to them. This page is from "The PC Guide."
Discusses troubleshooting of problems with mice or related to them. This page is from "The PC Guide."
Discusses some basic troubleshooting of problems related to modems. This page is from "The PC Guide."
Discusses problems related to the system monitor. Includes information on failure or inproper operation and image quality problems. This page is from "The PC Guide."
Troubleshooting Peripheral I/O Ports
Discusses troubleshooting of peripheral I/O ports on the PC including serial and parallel I/O port connections. This page is from "The PC Guide."
Troubleshooting Power Sources and Power Protection Devices
Lists some typical problems related to the system power, including external power problems, power protection devices (surge suppressors, UPSes, etc.) and the internal power supply. This page is from "The PC Guide."
Troubleshooting System Instability, Reboots and Crashes
Describes what to do if your PC boots successfully but then suddenly reboots itself or hangs for no apparent reason. This page is from "The PC Guide."
Troubleshooting the Motherboard and System Devices
Focuses on problems related to the motherboard and system devices, including the components of the motherboard, along with system devices such as the cache and I/O buses, the BIOS and CMOS memory, system resources, and features such as Plug and Play. This page is from "The PC Guide."
Troubleshooting the Processor
Looks at problems related to the system processor. This page is from "The PC Guide."
Troubleshooting the System Memory
Describes memory-related problems, referring specifically to the main system memory. This page is from "The PC Guide."
Troubleshooting Video Cards
Lists some typical problems related to video cards. Most of the problems described relate to specific setup issues with the video subsystem. This page is from "The PC Guide."
Revelation Helpdesk: Help Desk Tools & Services
Offers 100% web-based help desk solution that includes call logging, tracking and escalation, time reconciliation, and reporting.
AdventNet: Help Desks
Online seller provides help desk and asset management software for trouble ticketing, customer service management, and IT asset tracking.
Elementool: Help Desk Tool
Offers a Web based help desk tool designed to store the messages received from and sent to customers in a database. Allows tasks to be assigned.
RemotelyAnywhere: PC Help Desk Application
Offers a secure remote PC management application featuring an administration toolkit, monitoring and alerts, and a console for enterprise deployment.
Caleris: IT Help Desk Services
Offers outsourced tech support, customer care, and IT help desk services from the Midwest. Specializing in Internet, hardware and software support.