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shared contact centre
Last modified: Thursday, June 30, 2005 

A shared contact centre combine administrative, communication and financial expertise to create nerve centers for companies whose operations usually span worldwide. Shared Services sees the bringing together of one or more so-called "back office" functions and services often from geographically disparate areas - into a separate organization, the Shared Service Centre or SSC. The shared contact centre will usually handle operations relating to accounts payable; accounts receivable; general ledger; cash management; credit control; payroll, customer service and HR for a number of clients within one center.

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