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IVR
Last modified: Wednesday, February 12, 2003 

Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.

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Sponsored listings

UCN: Interactive Voice Response - Affordable, IVR features that meet or exceed traditional phone systems. Increase productivity; enhance caller experience with inContact? IVR services.

One World Distribution, Inc.: IVR - Provides hosted IVR and automated attendant solutions. Our system allows client to leave messages and 1-click callback for immediate customer service.

Plum Voice Portals: Interactive Voice Response (IVR) - VoiceXML IVR systems and software for XML-based IVR integration and features such as speech recognition and text-to-speech synthesis.


For internet.com pages about IVR . Also check out the following links!

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Sponsored listings

Contactual: Interactive Voice Response (IVR) - Provides an on-demand call center and CRM solution, including IVR, ACD, and virtual PBX capabilities. Low monthly fee, request Free Trial.

Diamond Voice: IVR - Service provider of hosted IVR and automated attendant solutions for database information retrieval, order processing and call routing.

Data-Tel Info Solutions: IVR - Whether you're upgrading your existing contact center or building from the ground up, Data-Tel has solutions to make your operation more efficient.

Data Exchange, Inc: Interactive Voice Response Services - Better pricing and technology, from the nation's leader in interactive voice response (IVR), Third Party Verification (TPV) service and call centers.

Voicenext : Interactive Voice Response - Voicenext Hosted PBX can save you up to 80% compared to a typical PBX, offering great features like IVR and Auto Attendant. Free Estimate.

related categories

Business Computing

Electronic Commerce

Telecommunications

related terms

CRM

CTI

DTMF

EAI

EBPP

Internet telephony

modem

TAPI

telecommunications

telematics

TSAPI


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