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help desk
Last modified: Wednesday, February 05, 2003 

A department within a company that responds to user's technical questions. Most large software companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS, or fax. There is even help desk software that makes it easier for the people running the help desk to quickly find answers to common questions.

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Sponsored listings

BMC Remedy: Web-Based Help Desk Software - Based on best practice methodologies, BMC Remedy powerful Help Desk application brings full automation and control to IT support processes.

UniPress Software: Help Desk Software - Offers FootPrints help desk for call tracking, problem resolution, and customer self-service via the web. Free demo and walkthrough.

Numara Software: IT Help Desk Solutions - Offers Track-It! help desk software for call tracking, problem resolution, and asset mgmt. Track-It! optimizes existing support processes. Free demo.

For pages about help desk . Also check out the following links!

Related Links

Help Desks and Help Desk Research 
Contains a report detailing the most comprehensive academic study of the field, as well as links to conference papers, publications, and related Web sites.

Coastal Technologies
Home page for Coastal Technologies, makers of HELP!Desk customer service and technical support software.

Help desk FAQ
Contains overview information as well as specific sections on call tracking and problem resolution tools, consultants and outsourcing, freeware/shareware options, commercial products, third-party reviews of customer service software, and companies that provide ACD and VRU products.

Help Desk Systems home page
Provides information on help desk management, change management and sales management software from Help Desk Systems. The site also includes company information and news, case studies, and partner and dealer information.

Web based customer support, problem resolution and call tracking
Home page for Integral Solutions Corporation, developer of Web-based products for customer support, problem resolution, call tracking and information sharing.

Sponsored listings

Elementool: Help Desk Tool - Offers a Web based help desk tool designed to store the messages received from and sent to customers in a database. Allows tasks to be assigned.

Revelation Helpdesk: Help Desk Tools & Services - Offers 100% web-based help desk solution that includes call logging, tracking and escalation, time reconciliation, and reporting.

AdventNet: Help Desks - Online seller provides help desk and asset management software for trouble ticketing, customer service management, and IT asset tracking.

RemotelyAnywhere: PC Help Desk Application - Offers a secure remote PC management application featuring an administration toolkit, monitoring and alerts, and a console for enterprise deployment.

Caleris: IT Help Desk Services - Offers outsourced tech support, customer care, and IT help desk services from the Midwest. Specializing in Internet, hardware and software support.

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