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BMC Remedy: Web-Based Help Desk Software
Based on best practice methodologies, BMC Remedy powerful Help Desk application brings full automation and control to IT support processes.
UniPress Software: Help Desk Software
Offers FootPrints help desk for call tracking, problem resolution, and customer self-service via the web. Free demo and walkthrough.
Numara Software: IT Help Desk Solutions
Offers Track-It! help desk software for call tracking, problem resolution, and asset mgmt. Track-It! optimizes existing support processes. Free demo.
Help Desks and Help Desk Research
Contains a report detailing the most comprehensive academic study of the field, as well as links to conference papers, publications, and related Web sites.
Home page for Coastal Technologies, makers of HELP!Desk customer service and technical support software.
Help desk FAQ
Contains overview information as well as specific sections on call tracking and problem resolution tools, consultants and outsourcing, freeware/shareware options, commercial products, third-party reviews of customer service software, and companies that provide ACD and VRU products.
Help Desk Systems home page
Provides information on help desk management, change management and sales management software from Help Desk Systems. The site also includes company information and news, case studies, and partner and dealer information.
Web based customer support, problem resolution and call tracking
Home page for Integral Solutions Corporation, developer of Web-based products for customer support, problem resolution, call tracking and information sharing.
Elementool: Help Desk Tool
Offers a Web based help desk tool designed to store the messages received from and sent to customers in a database. Allows tasks to be assigned.
Revelation Helpdesk: Help Desk Tools & Services
Offers 100% web-based help desk solution that includes call logging, tracking and escalation, time reconciliation, and reporting.
AdventNet: Help Desks
Online seller provides help desk and asset management software for trouble ticketing, customer service management, and IT asset tracking.
RemotelyAnywhere: PC Help Desk Application
Offers a secure remote PC management application featuring an administration toolkit, monitoring and alerts, and a console for enterprise deployment.
Caleris: IT Help Desk Services
Offers outsourced tech support, customer care, and IT help desk services from the Midwest. Specializing in Internet, hardware and software support.