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CDI
Last modified: Wednesday, October 19, 2005 

Short for Customer Data Integration, it is the combination of the technology, processes, and services needed to create and maintain an accurate, timely and complete view of the customer across multiple channels, business lines, and, potentially, enterprises, where there are multiple sources of customer data in multiple application systems and databases. [Adapted from Gartner Research]

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For internet.com pages about CDI . Also check out the following links!

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SmallBusinessComputing.com 
Provides technology solutions for small business owners, hardware/software reviews, webmaster resources and news.

Capitalizing on CDI
Interview with Nimesh Mehta, group vice president of CDI for San Mateo, Calif.-based Siebel Systems Inc.

Oracle-Siebel deal shakes up CDI world
With the impending acquisition of Siebel Systems Inc., Oracle Corp. will have some hard choices to make. Once finalized, the deal will make the Redwood Shores, Calif.-based company the biggest CRM vendor, but it will also cause a customer data integration (CDI) dilemma.

related categories

Business Computing

Business Tools

Communications

Electronic Commerce

related terms

Business Intelligence

Business Process Management

data

database

decision support system

electronic commerce

enterprise

ERM

IVR

project portfolio management


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